![]() ![]() You can use Inbox in the Hootsuite mobile app to monitor messages on the go. If a member of your organization has custom social network permissions, "View Private Stream" is required to see Inbox messages, and "Publish Message" and "Comment and Reply" are required to reply. Members with Responder permissions can view and respond to public messages. Approvals are not currently supported, so members with Limited permissions cannot reply to Inbox messages. Inbox is available to all members who have permissions to reply to your social accounts. When that limit is reached, the oldest conversation is removed from Inbox. Twitter messages are encrypted and temporarily stored for up to 6 weeks.įor optimal Inbox performance, each social profile in a Hootsuite account is limited to 10,000 public conversations and 10,000 private conversations. All Facebook private messages older than 6 weeks are removed from Inbox, but you can still view them in Streams. Exception: LinkedIn conversations are removed after 2 weeks of inactivity on a thread.įacebook private messages that are deleted in the Facebook app still appear in your Hootsuite Inbox for 6 weeks. To turn them off, select Settings, clear the check box, and then select Save.Ĭonversations stay in Inbox for 6 weeks. Inbox notifications are enabled by default for all users who have permissions for the associated profile. Replies to assigned threads create notifications only for the assigned user or team. The red dot appears whenever there is a new or resolved thread or a reply to an unassigned thread. ![]() New Inbox activity triggers a visual notification (a red dot ) that you can see while working in other areas of Hootsuite. Note: Enterprise customers can also create automated Inbox assignments (see Automate assignments and tags) and measure message-handling efficiency with team metrics (see Track your team's performance). ![]()
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